General terms and conditions of sale

The offer and sale of products on our website (atlaua.it) are regulated by the following “Terms and Conditions”.

Aclea srl, owner of the Atlaua brand can change these terms at any time. If revised, the revised terms and conditions will be posted on our website and customers will be deemed to have accepted the revised version at the time of purchase.

Products

For each product selected it is possible to view a web space showing photographs of the article, the unit price and a technical description. Although atlaua.it constantly adopts measures to ensure that the photographs shown on the Site are a faithful reproduction of the original products, including the adoption of all possible technological solutions to minimize inaccuracies, some variations are nevertheless possible due to technical characteristics or colour variations due to the client’s computer specifications. Consequently, Atlaua declines responsibility for any inadequacy of the graphic representations of products shown on the Site if these are due to the above technical reasons.

Order

An order confirmation email is received by the customer. The invoice will be directly sent via email. Confirmation of order constitutes proof of the client’s acceptance of the Terms and Conditions. With reference to the Articles 3 and 4 dlgs 185/89 Legislative Decree the customer will receive, via email, all the particulars necessary for identification of the seller that the customer must keep together with the e-mail of acceptance of the purchase.

Accepted payment methods

Payment can be made by:

  • PayPal
  • Visa, Mastercard, Poste Pay, ecc.
  • Bank Transfer
Bank details

Aclea S.r.l.

UniCredit Banca

IBAN: IT27O0200804809000003198117

BIC/Swift: UNCRITM1E60

Shipping time

Shipment will be made within 24 hours of ordering.

In case of payment by bank transfer, the order will be handled only after receiving confirmation of payment from the bank.

To speed up shipping, we recommend sending a copy of the bank transfer to the fax number +39 070/7274593 or e-mail info@atlaua.it

International shipping

Atlaua sells and ships its products all over the world. Depending on the country, costs and shipping times may vary. Shipping costs are automatically calculated at checkout. A the time of payment a tracking code is provided.

Shipping cost

Shipping costs are automatically calculated at checkout.

Returned goods

If for any reason the customer is not satisfied with your purchase, items can be returned for a refund within 30 days from the date of receipt of the good.

Request

To ask for a refund it is necessary:

1. Fill in the refund form and send it by email or fax to info@atlaua.it or +39 070 247130
2. Wait for our goods return note
3. Ship the product in the original packaging.

Refund

The refund will be made using the same payment method used for the purchase.

The refund will be made within 3-5 working days from the moment the item arrives at the address specified on the goods return note. Once the refund has been processed, you will receive an email with all the details of the transaction.